The FTC is investigating Uber over its subscription service

According to Bloomberg News, the US Federal Trade Commission is probing Uber over whether the enrollment and cancellation terms of its subscription plan, Uber One, violates consumer protection laws.

The company reported in October that about 25 million people subscribe to its flagship program, which offers discounts on both Uber cab rides and Uber Eats delivery orders — a seemingly great deal... unless you want to cancel. Some customers have complained that they were signed up automatically to the service, then found it difficult to withdraw from.

While an Uber spokesperson said to Bloomberg that “members can easily cancel their membership in the app”, an analysis of Google search volumes finds that the ride-hailing product might be the latest iteration of pricey-subscription-you-forgot-about, following in the footsteps of services like Adobe and HelloFresh. Indeed, people have increasingly asked the search engine “how to cancel Uber One” since its launch at the end of 2021, with queries more than doubling from the start of the year to now.

See the full article here.