Taco Bell Nails the Drive-Thru Speed Test

According to industry publication QSR Magazine’s 2023 Drive-Thru Report, Taco Bell’s already “digital-forward” drive-thrus are the speediest in the fast food game for the 3rd year in a row, with an average completion time (including taking the order, preparing the food, and closing the transaction) of just 4 minutes and 38 seconds. McDonald’s customers, by contrast, can expect to wait 6 mins and 53 secs for their meals, while Chick-fil-A scored lowest in the speed test, with an average wait time of 7 mins and 15 secs. 

Although Chick-fil-A clocked in slower than the other chains reported by QSR, it did return the best accuracy score of the bunch: just 8% of customers received orders with errors, suggesting that the workers who always get Sundays off prioritize getting those sandwiches spot on, rather than slinging them out ASAP.

See the full article here.